Job Description: Charity Operations Manager

Job title: Charity Operations Manager

Job Summary: 

The Operations Manager is responsible for planning, conducting and coordinating the grants & projects function within the charity. Ensuring that the grants are compliant with Trust conditions and that external grant funding is secured and projects completed successfully. Also assisting the Charity Manager in the smooth running of the organisation. The Operations Manager reports to the Charity Manager of the Guild. 


Hours: 18 hours a week, Monday, Tuesday, and Wednesday 9am to 3pm.

Salary £15.50 per hour plus 12 days’ holidays per year, plus 2 weeks at Christmas whilst the Guild is shut, public holidays and pension. Permanent position.  Closing date 3rd May. For an information pack contact

Responsibilities and duties:

Formal meetings

Attend all board meeting and annual general meetings, prepare reports to present and follow up on actions. Minute taking at board meetings. 

Grant management

Responsible for developing, implementing and reviewing processes and systems to support all operational aspects of grant making from pre application to assessments and closure.

Responsible for updating and maintaining the grants database, issuing grants and food vouchers.

Issuing clients with application forms and supporting their need to comply with grant requirements making sure forms are clear, relevant, and up to date.

Responsible for preparing reports on grants and projects, requests and declinations, diary management and planning, coordinating and conducting own workload.

Responsible for sourcing and identifying appropriate suppliers that are financially viable to the charity, submitting funding proposals for grants, referring and signposting clients on to other organisations and schemes.

Responsible for conducting and managing face to face interviews, form filling, evidence gathering, liaising with other agencies, decision making and processing both in office and postal grant applications.

Administration and office management

Responsible for the day-to-day administration of the office (drafting letters, booking in appointments ordering office supplies, appointment reminders and notice boards).

Point of contact in representing the charity for external in-person, online, and telephone enquiries.

Training and supporting grant assessors and project coordinators.

Account management and budgeting

Assist the Charity Manager and Treasurer to monitor monthly expenditure and update the organisation’s budget accordingly.

Responsible for the day-to-day management and processing of invoices.

Assist the Charity Manager with the management of project budgets and end of year grant financial reporting and the retrieval and elaboration of financial records, as required. 

Responsible for managing several funds and projects with varying criteria and budgets, maintaining records of payments and prepare month end stats and reports.

Project management

Responsible for applying for external grant funding in line with the objectives of the Guild.

Liaising with other charitable organisations and suppliers, attending meetings and doing presentations to promote & represent the charity, growth and its long-term strategy.

Propose, set up and manage funded projects and schemes with other like-minded charitable organisations.

Assist in developing, maintaining and marketing literature.

Qualifications and skills:

Basic financial skills. At least 5 GCSE’s including Maths and English.

Proactive and can-do attitude.

Excellent communication, interpersonal, organizational and administrative skills.

IT skills, proficient in all standard office software to include word, excel and SharePoint.

Ability to work as part of a team as well as self-manage. 

Education to a high standard and transferrable work experience.

Experience and Knowledge:

Understanding of the Bolton Charity Sector and welfare benefits.

Experience of managing people. 

Experience of planning and managing budgets, funds and accounts.

Experience of interviewing people from a range of backgrounds

Experience of gathering evidence and decision-making.

Experience of developing and implementing operational processes and systems and managing an operation/project focussed on the needs of the client.

Ability to make and uphold working relationships with a number of outside charities and organisations.

Thank You to the Veteran’s Foundation

The Bolton Guild Of Help would like to say a big ‘thank you’ to the Veteran’s Foundation for the wonderful grant of £12,000 that they have provided to support the employment of new Veteran’s Champion, Erica Cleaveley.

Erica assisted by Richard Davies, Guild Trustee and Royal Air Force Veteran, will be managing the Veteran Group Support Drop-in centre at the Bridge cafe every Thursday from 10am – 1pm. She will also will be forging new links with other veteran agencies both in, and beyond the Borough of Bolton.

The Guild is now embarking on a three month programme within the Bolton Funds Round 33 – Household Support Scheme this assistance is available from now till the end of March and is aimed at:-

  • Families with children of all ages
  • Pensioners
  • unpaid carers
  • People leaving care
  • People with disabilities

SO, if any member of the Bolton Military Family is aware of anyone who might benefit from this initiative please contact Erica or Sherelle on 01204 524858.

i am sure that we all wish Erica every success in this new role.

Scott House ,

27 Silverwell Street. ,

BL1 1PP.

Scott House , 27 Silverwell Street. , BL1 1PP.

A Big Thank You To The National Lottery Community Fund

The Bolton Guild Of Help would just like to say a big thank you to the National Lottery Community Fund for the grant of £9,500 that they have very kindly given to us. This money will be used to help provide support to the residents of the Borough of Bolton during the current cost of living crisis .

Via Bolton CVS, we are now embarking on a three month long programme within the Bolton fund round – 33 Household Support Scheme. this assistance is available from now until the end of March and is aimed at :-

  • Families with children of all ages.
  • Pensioners
  • Unpaid Carers
  • People leaving care
  • People with disabilities

So, if you are aware of anyone struggling and who might benefit from this initiative please contact Erica or Sherelle on 01204 524858 as soon as possible.

The National Lottery - Community Fund | MindOut

Scott House, 27 Silverwell Street, BL1 1PP Tel: 01204 452858.

Association of Service
Drop-In Centres

Bolton Fund

Bolton Fund – Round 33 – Household Support Fund.

The Guild wishes to thank Bolton CVS for the substantial grant that it has provided from the Round 33 – Household Support Fund. This funding is to provide support to:

  • Families with children of all ages.
  • Pensioners.
  • Unpaid Carers.
  • Care leavers.
  • Disabled People.
  • Low income households in need of support with the energy bills.
  • Households in need of urgent help with the provision with the provision of essential items.

If you are in need of help, or aware of any neighbour, Friend or other family member who is struggling please make contact with us as soon as possible on 01204 524858 (Mon to Wed) or pop into our Thursday Veterans Drop-in at the Bridge cafe in Bradford Street, between 10am- 12pm.

Bridging the Gap

Veterans and ex national servicemen drop in centre

Every other Thursday at the Bridge Coffee Shop 10.30 until 12.30

The Bridge Coffee Shop Bolton
109 Bradford St, Haulgh, Bolton BL2 1JX

A NEW Veterans’ Drop-In Support Centre to help ex-services personnel has been opened in Bolton at the Bridge Church Conference Centre on Bradford Street.

The volunteer run service will be open fortnightly on Thursdays between midday and 2pm starting on the 7 October with volunteer advisers available informally every other week from 10.30 until 12.30 commencing on the 14 October. It is hoped to move to full weekly sessions from January 2021. Light refreshments’ will be available at very competitive prices.

Apart from being a welcoming place for people to meet and socialise, the new service will assist with mental health issues (PTSD), homelessness, benefits information, job searching, the provision of essential items and reducing social isolation.

Veterans who have identified as having debt problems will be directed to Christians Against Poverty for support.

Bolton has an estimated 20,000 people with a military connection, many of them ex-national servicemen now in their 70s, 80s and 90s.

At the official launch, the Mayor of Bolton, Cllr Linda Thomas, praised the project and said “this is much needed here.”

 The Bolton Guild of Help is behind the new centre. With the support of the Armed Forces Covenant

For more information please contact the Guild on 01204 524858 Monday to Wednesday between 9.30am and 2.30pm. Or by e-mailing